Century Leadership
 

John Glover
Market CEO

In his role as Market CEO, John directs execution of Century’s growth strategy throughout the southeastern United States. A seasoned leader with deep financial and operating experience, John brought fresh perspective and ballast at a critical time of company transition in 2012, where he was central to reinvigorating management, reaffirming Century’s core values, and transforming its identity from family-owned to a nationally-oriented provider of sophisticated patient logistics solutions. He was instrumental in securing Century’s recent private equity investment by Heritage Capital. John has been an Executive Director of the Florida Ambulance Association since 2013.

Prior to assuming his role at Century, John was a managing partner of Connemara Capital, where he directed private equity investments in a diverse array of industries nationwide. John was formerly CFO of a $1.5 billion NYSE-traded health care services company headquartered in Ponte Vedra Beach, FL. John served his country honorably as a US Naval officer aboard a nuclear submarine and as a trained US Navy diver. He received an MBA from Harvard Business School and a B.S. (Mechanical Engineering) from Duke University.

Marsha Morrell
Executive Vice President

Marsha has 30+ years of EMS and business development experience and leverages that experience in managing multiple high level client relationships. Starting her CAS tenure in 1981, CAS has benefitted immensely from Marsha’s operational and healthcare initiative implementation experience as well as her relationship management skills with senior healthcare administration, physicians and government officials.

Marsha serves as Chairperson for First Coast EMS Advisory Council and has held chairperson roles for Emergency Medical Review Committee, First Coast Disaster Council, First Coast STEMI Data and Registry Program. She currently holds her paramedic license and graduated from University of North Florida with a Bachelor of Science in Health.

Steve Wright
Compliance Officer
Steve serves as Compliance Officer for Century Ambulance Service where he is tasked with the oversight of the Company’s robust commitment to compliance and execution of the compliance plan. As a certified compliance officer, he develops and updates policies and procedures in accordance with applicable laws and regulations and conducts internal audits on claims submissions. Prior to joining Century, Steve possessed 17 years of governmental business experience with the State of Florida in purchasing, accounting, budget and warehousing and distribution arenas. Previous to his current position, Steve served as Director of Billing and is a certified Ambulance Coder. He holds a Bachelor of Science in Business Administration Degree from the University of Florida where he graduated with honors.
Ray Bailey
Director of Operations
Ray joined Century Ambulance in 1986 and during his career has worked in almost every department across the organization gaining valuable knowledge and experience of the business, including non-medical transport, dispatch, and billing. Since his appointment to Director of Operations, he has driven the company to double transport volume. Ray obtained his EMT and paramedic licensure from Florida State College Jacksonville.
James Huff
Director of Fleet, Safety and Risk
James Huff joined Century Ambulance Service as a paramedic in the year 2000 and was quickly assigned to lead paramedic for all Jacksonville Jaguars NFL games where CAS assists the athletic trainers when a player needs medical assistance.
In his larger current role as Director of Fleet, Safety and Risk, James oversees and implements risk and safety management programs to ensure a safe, healthy, and accident-free work environment. He is also charged with coordinating maintenance for Century’s specialized fleet of medical transportation vehicles and their equipment.
Karen Crews
Director of Communications

Karen arrived at Century Ambulance Service in 1999, working first as a paramedic before transferring to the ComCenter. Since then she has worked in every position within the department and has invaluable experience ensuring smooth communications operations. She oversees all aspects of the Communications Center, from ensuring high quality customer service to proper resource utilization and pioneering new technologies for increasing dispatch capabilities.

Prior to Century, Karen was a police and fire dispatcher and has been awarded for outstanding leadership within Century. Karen is currently pursuing a Bachelor of Science in Business Administration at Florida State College of Jacksonville.

David Crum
Director of Data Quality
David started with Century Ambulance in 1988 and has filled myriad positions including field supervisor, dispatcher and training manager before landing in his current and crucial role of overseeing data quality. His 35+ year EMS career lends well to his main responsibility of directing data quality assurance measures. David also actively serves on Florida’s Prehospital EMS Tracking and Reporting System’s (EMSTARS) Data committee. He is a BLS, ACLS and PALS instructor and is a train-the-trainer for CPR, ACLS and PALS in skilled nursing homes across North Florida.
Donald Kreitzman
Director of Information Technology
Donald joined Century Ambulance in 1981 as an EMT and has held many positions throughout the organization including paramedic, supervisor, software programmer, systems administrator before securing the position of Director of IT. In addition to his EMS licensures, Donald holds certifications in Seicor Fiber Optic installation, Cardkey Card Access, Nortel Key Systems, Andover Controls, CAT 5, Cobal Programming, SQL, Pascal and Basic.
Phillip Austin
Human Resources Manager

Phillip recently joined Century Ambulance as the company’s Human Resources Manager, a role to which he brings 15 years of HR and employee relations experience. As the highest ranking member of the HR team, Phillip responds to a wide variety of team member needs as he oversees HR policies and procedures, employee relations, onboarding/offboarding, and much more.

Prior to arriving at Century, Phillip most recently served as a Senior Human Resources Generalist at Medtronic in Jacksonville, spending seven years at the global healthcare solutions company after getting started as a Human Resources Generalist in 2009. He previously spent two years as Executive Team Leader – Human Resources at Target, one year as Employee Relations Specialist at CitiStreet, and three years as HR Generalist and then HR Manager at Hahn Automotive Warehouse, Inc. In addition to his enviable professional history, Phillip achieved an MS in Organizational Learning and Human Resource Development at St. John Fisher College as well as a BS in Health Science and Psychology at State University of New York at Brockport.

David Murray
MD, Medical Director
Dr. Murray, who has served the broader Jacksonville health care and Emergency Medical Services communities for over 30 years, has worked with Century Ambulance since 1994. He holds selected hospital privileges at Baptist Medical Center Jacksonville, Beaches and Nassau and has held the title of Chief Medical Officer for the Jacksonville Jaguars NFL team since its inception. Dr. Murray has held clinical instructor positions at both Vanderbilt University Department of Medicine as well as Jacksonville Hospital’s Education Program. He is a Yale University graduate with a Bachelor of Science in Chemistry and received his medical degree from West Virginia University School of Medicine.

 


Corporate Leadership
 

Michael Gorman
Chief Operating Officer & Acting Chief Executive Officer
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Michael Gorman provides operational oversight of ProTransport-1 as its Chief Operating Officer - a position he has held since joining the company in April 2013 - and is also the Acting Chief Executive Officer. Michael arrived at ProTransport-1 with an established record of invigorating process improvement at a number of national ambulance providers, gaining nearly a decade of comprehensive industry experience in the process. He was General Manager of American Medical Response’s Las Vegas Division prior to his transition to ProTransport-1, running the largest market in the company’s footprint.

Michael’s breadth of knowledge encompasses essential development factors ranging from operational logistics and cross-functional leadership to data analysis and healthcare information technology. He began his EMS career at Rural/Metro’s East Coast Regional Office before taking over as General Manager of the company’s Atlanta Division. Michael later served as General Manager in the competitive interfacility transport market of Northeast Ohio before taking on the responsibility of running operations for Rural/Metro Western New York, the company’s largest market. He earned a BS in Biochemistry at Case Western Reserve University prior to receiving an MBA, with an Accounting and Finance focus, from Regis University. He spent three years as a stock broker at Merrill Lynch out of college and later assumed his first role in management at a regional bank.

Kevin Gorman, CPA
Chief Financial Officer
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Kevin Gorman brings a decade of experience in the ambulance industry to ProTransport-1, which he joined as Chief Financial Officer in 2012. He previously held the same role at American Medical Response, where he oversaw financials for the company’s West Region operations. In just under three years at AMR, Kevin also served as Director of Finance, and later Vice President of Patient Business Services. He enjoyed a successful six-year run as Regional CFO at Rural/Metro prior to making the move to AMR.

Kevin earned a degree in Finance from Ohio University before receiving an MBA from Cleveland State University.

Kathleen Loya, CHC
Chief Compliance Officer

As the Chief Compliance Officer, Kathleen Loya leads the Compliance Program at ProTransport-1 inclusive of all of the company’s associated ambulance brands. With more than 30 years of wide-ranging experience in the healthcare industry, Kathy provides executive level expertise honed in California’s complex medical structure and extending nationally. Kathy is certified in Healthcare Compliance and has extensive clinical, operational and regulatory compliance experience in multiple sectors of healthcare including facilities, physician practices and health plans. She has been responsible for licensure and accreditation for healthcare facilities and health plans, and implemented regulatory compliance and privacy programs in multiple settings.

Prior to joining PT-1 Holdings, Kathy spent the previous 18 years at IPC Healthcare, Inc., serving as Vice President Health Services, Compliance & Privacy Officer until late 2015. Since late 2015, she continued in the role of VP Health Services. While at IPC Healthcare, Kathy led the company’s Clinical Analysis/Quality Reporting team, Nurse Call Center, Risk Management, E.H.R. Implementation, and Compliance & Privacy programs, providing leadership for over 2,500 physicians, advanced practice nurses, and physician assistants nationally. Before joining IPC Healthcare, Kathy’s roles included Vice President Health Care at CareAmerica Health Plans and Vice President of Patient Care at San Gabriel Valley Medical Center. Kathy’s original entry into healthcare was as a Cardiovascular Technologist, where she developed training materials adopted nationally. She holds a BS in Healthcare Administration from the University of La Verne, graduating Cum Laude.

Heidi Runyon
Vice President of Billing and Collections
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Heidi Runyon is among the longest standing ProTransport-1 team members, having joined the company in 2002. She helped create the Billing Department and currently directs the ProTransport-1’s accounts receivable activities, including contractual relationships with third-party payors and oversight of collection efforts accounting for millions of dollars each month. Heidi was escalated from Director of Finance to Vice President of Billing & Collections last year. She possesses a long history of patient advocacy and a unique perspective on the importance of advocacy efforts in the collections process.

With her focus on establishing a client-first approach to payment, Heidi has helped ProTransport-1 achieve an exceptional collection rate, which ranks in the 90th percentile of all ambulance companies in the U.S. She has nearly 20 years experience in the healthcare industry with extensive knowledge of Medicare, Medi-Cal and other payor organizations. Heidi also serves on the Medicare Provider Outreach and Education Advisory Group of the Medicare benefits administrator Noridian Healthcare Solutions.

Dennis Robinson
Executive Vice President
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Dennis Robinson has overseen ProTransport-1’s business development services while coordinating management functions related to client relationships since joining the company in 2006. During his tenure, ProTransport-1 has benefitted immensely from Dennis’ extensive knowledge of strategic marketing and client service, forming partnerships with some of the largest hospital systems in Northern California while developing the industry’s first performance-based contract with financial incentives and penalties.

Dennis possesses more than 30 years of professional experience in business operations in the service and manufacturing sectors, having previously served as Vice President and General Manager for Infodisc Inc. and as Plant Manager for the John H. Harland Company. He received an Executive Business Program Certificate from San Francisco State University and has taken upper-level management courses at the College of Marin.

Dave Lawson
Executive Vice President of Operations
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Dave Lawson is a healthcare operations veteran who joined ProTransport-1 as its Executive Vice President of Operations early in 2015. He made the move from Sutter Health’s Alta Bates Summit Medical Center, where he served as Administrative Director of Support Services for the previous six-plus years. In all, Dave has directed operations for healthcare organizations for more than 20 years, and is responsible for the overall operational oversight of medical transport services at ProTransport-1.

While at Alta Bates Summit, Dave oversaw all hospital support services across three campuses encompassing more than 1.5 million square feet in the East Bay and reported directly to the medical center’s C-suite after arriving in November 2008. He managed the direction and supervision of more than 600 professionals, increasing fiscal efficiency while also facilitating the timely completion and implementation of a 238-bed patient tower. Prior to his work for Sutter Health, Dave spent 10 years as Chief Operating Officer at Parking Company of America, a company employing more than 1,200 individuals across seven states and featuring $60 million in annual sales. He was previously Director of Operations at American Medical Response, where he got his start as an EMT prior to moving into operations. Dave attended San Joaquin Delta College.

David Ott, RN
Executive Director of Clinical Operations
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David Ott is ProTransport-1's first Executive Director of Clinical Operations, having led the company's critical care transport program since 2013 when he was appointed Director of CCT. He had previously served as the Regional Director of CCT in Sacramento, where he has spent much of his 30 years as a member of the California medical community. David oversees the critical care, clinical and quality assurance divisions. In two years as the leader of ProTransport-1's CCT services, the program has nearly doubled in size with volume increasing monthly.

David served as a United States Air Force Medic during Operation Desert Storm prior to becoming an Emergency Room RN, teaching Advanced Cardiovascular Life Support, and participating on committees for quality assurance and collaborative practice. In addition to his impressive professional experience, David graduated at the top of his nursing school class with the highest grade point average in clinical patient care. He is currently completing a Master’s Degree in Nursing.

Carly Clements
Director of Marketing Communication
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Carly Clements built the ProTransport-1 Marketing Communications Department from the ground up beginning in 2008. She previously held the Director of Public Relations position before being promoted to oversee all corporate communications, including developing the company’s internal and external communications initiatives while providing strategy for community and media relations.

Carly joined ProTransport-1 in 2005, succeeding in a number of roles and departments prior to developing the MarCom team. Prior to joining ProTransport-1, Carly was an Events Producer for former Missouri Governor Bob Holden’s Public Policy Forum and a Graphic Designer for a non-profit organization dedicated to refugee resettlement. Carly holds a BA in Public Relations from Webster University and is an active member of the Public Relations Society of America.

Jason Leffew
Director of Special Projects
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Jason Leffew is one of the longest tenured members of the ProTransport-1 team, having joined the company in 2001 as an EMT. He earned subsequent promotions to Operations Supervisor and Administrative Supervisor before becoming the ProTransport-1’s Systems and Performance Analyst. He now serves as Director of Special Projects, a promotion from his previous role as Project Manager, overseeing all major information technology and operations projects for the company. In 2014, Jason has spearheaded the company-wide rollout of ePCR capabilities across 12 stations and a fleet of 150 vehicles.

Internally, Jason focuses on service delivery and operations performance on a comprehensive level; externally, he works with affiliated companies to create new tech platforms which increase efficiency for emergency and non-emergency transportation services. Jason received EMT Certification from Santa Rosa Junior College.

Cynthia Caldwell
Manager of Quality and Compliance
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Since joining ProTransport-1 in 2014, Cynthia’s responsibilities include ensuring all billing practices and policies are strictly followed and in compliance with all applicable laws and regulations. Cynthia is also responsible for ensuring the auditing team is continually trained and updated with the latest changes in policies and procedures.

Cynthia has nearly 20 years of government billing experience; she started as a Medicare Coordinator responsible for repetitive patient billing for American Medical Response and moved to the Government Coordinator position before a promotion to Medicare Supervisor. She served as Medicare Supervisor for over 7 years and Manager of Quality Assurance and Training for over 5 years prior to her recent promotion. She was actively involved with Operations to ensure the facilities served were educated in regard to PCS, signature requirements and other government requirements.

Rick Gillespie
Controller
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Rick Gillespie joined ProTransport-1 in 2009 after more than 23 years in public accounting, serving the previous 10 years as a Partner at Andersen & Company, LLP, a regional accounting firm. He oversees all aspects of ProTransport-1’s financial management and reporting, including banking relationships, regulatory compliance, budgeting, accounts payable and treasury functions.

Rick also provides additional oversight of the Information Technology and Human Resources Departments. He began his career in public accounting at KPMG after earning a BS in Business Administration from California State University with Cum Laude honors. Rick is a Certified Public Accountant in the State of California.